WashBizHub support covers platform tools (CLEANBI, Acquisition Memo, SBA Lender Pack, Equipment Vault, Service Guy AI), Pro subscription billing, and general laundromat industry inquiries. Use the contact form on this page or email us directly. Pro subscribers receive priority response. For consulting and deal-specific questions, use the AI Consulting tool for immediate analysis, or submit a consult request for a human review session.
About the WashBizHub Team
WashBizHub is led by Nick Kremers, third-generation laundromat operator and founder. The team includes active laundromat operators, acquisition analysts, and equipment specialists. Content and tool outputs are reviewed by practitioners with real transactional experience — not generic business consultants. We are editorially independent from equipment manufacturers, brokers, and lenders.
Frequently Asked Questions
How quickly does WashBizHub respond to support requests?
Within 24 hours on business days. Pro subscribers ($149/mo) receive priority support and typically see faster response times. For immediate help with platform tools, the AI Consulting tool provides instant analysis 24/7.
Can I get a refund on a one-time purchase?
Acquisition Memos, SBA Lender Packs, and other one-time report purchases are reviewed on a case-by-case basis. Contact support within 7 days of purchase with your order details. Pro subscription cancellations are processed immediately with no future charges.
How do I report a platform issue or data error?
Use the contact form and include the specific page URL, what you expected to see, and what you saw instead. For CLEANBI score disputes, include the address and the factor you believe is incorrect. We investigate every data accuracy report.