Enter your average customer count by hour-of-day for a typical week, set your service standard (target customer wait time and attendant productivity), and the calculator returns recommended attendant headcount per daypart. Most laundromats overstaff slow hours and understaff peak hours — costing both labor margin and customer satisfaction. The calculator rebalances both.
How the Math Works
Industry standard: one attendant productively serves 25–35 active customers when supporting WDF, change/payment issues, and machine guidance. At lower volumes, the attendant cost-per-customer is too high; at higher volumes, customer wait times degrade satisfaction. The calculator finds the curve crossover for your specific store and recommends staffing thresholds (add an attendant when customer count crosses X, remove when it falls below Y).
What You Get
A 7-day-by-24-hour staffing grid showing recommended attendant count for each hour, total weekly attendant hours, weekly labor cost at your local wage, and a projected impact on customer satisfaction (NPS proxy) and WDF capture rate. Operators who implement the recommended schedule typically reduce labor cost 8–15% while improving peak-hour service quality.
Frequently Asked Questions
Where do I get my hourly customer count?
Best source — networked machine cycle starts (Speed Queen Quantum, Dexter DexterLive, Continental Genius all log this). Second best — POS receipts by hour. Third best — manual count for one typical week. The calculator works with whichever data you have.
What if I'm planning a new build?
Use the Equipment Configurator output to estimate hourly volume, then run the staffing calculator on the projected volume. Build the staffing budget into your year-1 financial projection so you don't underestimate operating cost in your business plan.
What does it cost?
Free. Save and export with a free WashBizHub account.